About the role
Brands who buy from Noovid get a lot of attention after the sale: help setting up campaigns, sharpening briefs, and unblocking delivery. What they don't get yet is a proper customer success function. The attention is real, but it isn't systematic, and we don't always know why an account grows or quietly goes cold.
You'll inherit those relationships and build the function around them. Stay hands-on with customers while you define onboarding, account health, risk, and expansion, and build the feedback loop that gets what customers need onto the product roadmap. We want someone we can trust with the customer outcome, not just a list of accounts.
What you'll do
- Own customers after the sale, from kickoff through the first campaign and into a repeat programme
- Define onboarding, success milestones, account health, risk and expansion signals, and the rhythm around them
- Advise customers credibly on briefs, creator fit, feedback, and delivery so they get to value faster
- Turn patterns across accounts into product priorities, templates, and a repeatable success playbook
- Set the roles, metrics, and portfolio model for the success team that follows you
What we're looking for
- 6+ years in customer success or consultative account leadership, with senior or lead-level ownership
- You've built or seriously matured a success motion, not just managed accounts inside one
- You can talk briefs, creative, and paid-social with marketing leaders and hold your own
- You mix commercial judgment with operational discipline, and you're warm and direct with people
- You're fluent in English. It's our working language
Your first six months
- Own the current customer base and define what a strong first campaign and repeat programme look like
- Stand up the first trusted account-health view and a rhythm for risk, retention, and expansion
- Turn one recurring manual save into a playbook, workflow, or product improvement
Bonus points
- Experience with UGC, influencer, or paid-social campaigns
- Portuguese or Spanish
What we offer
Remote for real
Work from wherever you do your best work. We write things down so time zones are a feature, not a fight.
Meaningful equity
You'll own a real slice of the thing you're helping build, not a rounding error.
Whole problems, not tickets
You get a problem from the messy start to the shipped result, and what you own is genuinely yours.
A seat at the table
Decisions here get made in the open, with the people doing the work in the room.
Growth mindset fund
Extra money each year for learning and development.
Real time off
Paid vacation you're actually expected to take. Rested people do better work, and we mean it.