About the role
Hundreds of creators run their whole Noovid journey through us: applying, onboarding, delivering work for 5,000+ brands, and occasionally hitting a tricky case that needs a human call. Today they get good support, one conversation at a time. What they don't have yet is a real community: a place where the standards are clear, the answers are shared, and the best creators make everyone else better.
You'll own that side of the marketplace. Be the voice creators hear: in onboarding, in the community spaces you'll build, in the education that shows what great work looks like, and in the hard calls when a case lands outside the rules. Turn what repeats into programs, content, and standards instead of one-off answers. Done well, creators feel like members, not ticket numbers, and the function is ready for the team you'll eventually build around it.
What you'll do
- Own the full creator journey: selection, onboarding, activation, education, standards, and retention
- Build and run the community spaces where creators ask, learn, and get answers without waiting on us
- Set content and service standards that are clear, consistent, and fair, and make the call when a case falls outside them
- Turn recurring questions into education, playbooks, and product priorities, and celebrate the work worth copying
- Define the metrics and roles for the community team that comes after you
What we're looking for
- 6+ years in community, creator operations, support, or the supply side of a marketplace, including lead-level ownership
- You've built a community or an operational function, or taken one from case-by-case to systematic
- You stay calm and consistent when a situation is personal or ambiguous, and you can explain your reasoning
- You're a strong writer: announcements, guidelines, and the tricky message that keeps a creator on side
- You're fluent in English. It's our working language
Your first six months
- Know the creator base cold: who thrives, who churns, and what separates them
- Stand up the first real community space and the onboarding that gets creators to a great first delivery sooner
- Replace at least one recurring manual intervention with education, a program, or a product fix
Bonus points
- You've been a creator yourself, or you work with UGC and short-form content daily
- Experience with creator platforms or community tooling
- Portuguese or Spanish
What we offer
Remote for real
Work from wherever you do your best work. We write things down so time zones are a feature, not a fight.
Meaningful equity
You'll own a real slice of the thing you're helping build, not a rounding error.
Whole problems, not tickets
You get a problem from the messy start to the shipped result, and what you own is genuinely yours.
A seat at the table
Decisions here get made in the open, with the people doing the work in the room.
Growth mindset fund
Extra money each year for learning and development.
Real time off
Paid vacation you're actually expected to take. Rested people do better work, and we mean it.